In an era where digital technology plays a huge role in work One of the important issues that companies in each business must be able to answer. is to adapt and apply different forms of technology with the business in order to achieve the highest value and efficiency for customers, employees and the company.
SCG Logistics, established more than 20 years ago, has seen the importance and role of digital technology greatly. Jiranantarat Managing Director of SCG Logistics Management Co., Ltd. Has adapted to bring technology to increase work efficiency in various steps to make the work of the company and employees valuable. and more convenient for all customers
Technology meets business needs in the modern world
Nowadays, the emergence of businesses is accelerating. Inevitably have the right to be disrupted a lot. And increase customer satisfaction is definitely a smart choice and meets the needs of doing business in the modern world.
but at the same time It’s a good opportunity. Today, digital technology has developed tremendously. and have the opportunity to apply it to business It can also answer both questions, including satisfying customer satisfaction. and respond to the quality and performance of each organization as well The important point we need to know is that not every technology is a one-size-fits-all process. Therefore, we must choose accordingly.
Digital adaptation journey
Originally, the work of SCG Logistics required a large number of employees to contact customers. Help find product information and solve various problems for customers, each time working takes a long time. and the risk of data being wrong is high Collecting data as a centralized system is quite difficult. Gradually applying each technology to work can help reduce those problems.
One of the technologies that SCG Logistics uses is Chatbot technology. Normally, customers have to call the Call Center in order to track the status of their products. What is the delivery date? We have optimized all customers to be able to talk to our Chatbot “Takkun”.
It’s not just helping with the task of contacting customers faster alone. In terms of safety control at work, SCG Logistics has applied machine learning technology or artificial intelligence (Ai) and data to help take care of the work of all drivers.
The company will have a Logistics Command Center (LCC) room that monitors from the GPS of the car that each of our more than 7,000 trucks and more than 3,000 customer trucks are moving from point to point. and each car drives at a speed of 70 km/h
It’s not just productivity. Also help increase future channels.
We not only build a more efficient and faster system. We are also increasingly using Big Data or storing work data. It is an opportunity for us to better use this information in our work or contact other business partners.
Like the work of the LCC room mentioned above. In addition to tracking the movement status The company also collects route statistics and accident risk data.
important point Is digital coming in to help employees
The first thing that many companies often have problems in transforming their old work system into digital. or the decision to use more technology and robots Is that employees often worry about losing their work value or facing joblessness?
The real purpose of using digital technology that the advent of technology has more benefits than harms And how can it help them in their actual work?
Using digital technology to help each step of the way work is an important part of improving the lives of all employees.
Therefore, only all employees are ready to step out of their comfort zone and dare to learn new skills. They will surely find pride and a new dimension of their work.
Destination Goals Entering Digital Driven Logistics
Everyone believes that technology can be fully utilized. All in order to lead to professionalism in service and meeting the needs of customers comprehensively and precisely.
Follow more information at www.scglogistics.co.th